Terms & Conditions

The purchase of any travel consultation services offered by interNATionalcaty LLC, constitutes a contractual arrangement between you (also referred to in these terms & conditions as “traveler”) and interNATionalcaty and represents your acceptance of interNATionalcaty’s Terms & Conditions as set out herein. Please ensure that you have carefully read and understand the Terms & Conditions prior to booking. You represent and warrant that you are authorized to accept interNATionalcaty’s Terms & Conditions on behalf of everyone named in your booking, and you will be deemed to have accepted interNATionalcaty’s Terms & Conditions on behalf of everyone named in your booking. You are advised to check interNATionalcaty’s websites for the latest version of the Terms & Conditions prior to booking your trip.

PAYMENT & CANCELLATION:

Deposit and Payments
interNATionalcaty accepts payment via PayPal. A non-refundable, non-transferable deposit of 20% of the total package price per person per trip is required for interNATionalcaty to reserve your space unless otherwise stated. The deposit must be received within 14 days of completing your registration. On certain departures, deposits may be required at time of booking to hold or to confirm space for you. Traveler booking is not confirmed and payment is not deemed made until the deposit is received by interNATionalcaty and interNATionalcaty sends a confirmation invoice to you.

Please review and verify your booking invoice thoroughly and contact interNATionalcaty immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. interNATionalcaty cannot accept responsibility if it is not notified of invoice inaccuracies within 21 days of sending out the invoice. In the case of billing errors, interNATionalcaty reserves the right to re-invoice you with correct pricing.

Payments are due as per the trips confirmed schedule per the interNATionalcaty website. Failure to make payments on time may result in late fees as stated in the trip details. Payment of the balance in full must be received by interNATionalcaty not less than 60 days before a scheduled departure with some limited exceptions set forth below. If final payment is not received by interNATionalcaty by the due date, traveler reservation will be cancelled and full deposit, including trip insurance, will be retained by interNATionalcaty.

Cancellations and Cancellation Fees
Cancellations and refund requests must be in writing and cannot be made verbally. If a cancelation is received in writing by interNATionalcaty before the final payment due date of your trip, the non- refundable deposit will be retained in addition to any airline, hotel or excursion imposed fees or cancellation charges. The cancellation/refund schedule is as follows:

  1. All deposits are non-refundable after 14 days if you cancel your trip
  2. 120 days prior to departure date 30% of the total package price is non-refundable
  3. 90 days prior to departure date 50% of the total package price is non-refundable
  4. 60 days days prior to departure date 100% of the total package price is non-refundable
  5. All trip packages must be paid in full 60 days prior to the trip departure date. Failure to complete your payment may result in the cancellation of your trip without refund.

In the event of a cancellation or change by interNATionalcaty, LLC or our suppliers, all participating guest will be entitled to a full refund including the 20% deposit.

Passports and Visas: Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months beyond the dates of travel. Some countries require a full blank page in the passport for stamping purposes. Visit https://www.internationalcaty.com/visa/ for more information. Any information provided pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements.

Travel Protection: Missing a vacation is bad enough. Losing the money you paid for your vacation is even worse. Therefore, we recommend Travel Protection that helps provide coverage for Trip Cancellation, Interruption, Baggage Loss or Delay, Medical Expenses and more. For a summary of the plan details on coverages, benefits, limitations and exclusions, please refer to the Description of Coverage by visiting https://www.internationalcaty.com/travel-insurance/.

PRICES:  Prices do not include items of a personal nature such as laundry, wines, water, beverages, food, passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity and subject to price increase/decrease.

Travel Documents
Travel Documents, including e-ticket itineraries, are sent via email approximately four weeks prior to departure provided full payment.  Passengers are responsible in reviewing all travel documents.   Any errors must be reported immediately to interNATionalcaty LLC.

 

Airline Booking: interNATionalcaty offers a choice of airlines and airfares for your convenience,but is not responsible for the services and policies imposed by the airline selected. Airline schedules and flights are subject to change without notice. interNATionalcaty is not responsible for penalties incurred for tickets, international or domestic due to schedule and/or flight changes.

Airline Contact Information: Pursuant to TSA Secure Flight requirements, passengers are responsible to provide interNATionalcaty Travel with their full name as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, phone number, email and redress or known traveler number (if available) for all passengers. Passengers must ensure that names are correctly listed on their invoice. interNATionalcaty will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information.

Airline Name Changes: Any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $50 revision fee per change. interNATionalcaty will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing at nathaliecaty@internationalcaty.com.

Airline Seat Assignments: As a courtesy service, airline seat assignments are requested on your behalf and are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in this case, the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled.

Airline Frequent Flier Programs: Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Airline Schedule Changes: In the event of an airline schedule change, interNATionalcaty will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. interNATionalcaty is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. interNATionalcaty is unable to provide compensation for schedule changes, seat assignment modifications, or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passenger’s responsibility to advise interNATionalcaty of amended flight details in writing at nathaliecaty@internationalcaty.com. interNATionalcaty cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.

Airline Baggage: Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26″+26″+10″ = 62”), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately. Many airlines apply charges for checked bags including flights which begin and end within the USA. The most inexpensive airfare options commonly known as Basic Economy airfares do not include any checked bags nor seat assignments before the day of departure. However, for some airlines, other airfare categories also do not include checked baggage. This will be clearly displayed in our airfare selection and on your invoice. Where available, we highly recommend selecting airfares which include at least 1 piece of checked baggage. interNATionalcaty is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. Checked baggage allowances displayed on reservation details and invoices reflect the applicable allowance at the time of booking but are subject to change by your airline(s). If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport.

CUSTOMER SERVICE: All customer service issues must be submitted in writing. Please notify us within 30 days following your return. Claims for refund of undelivered services must be accompanied by payment receipt(s) and local documentation. There will be no refunds for unused package tour services or features, including missed transfers due.

to airline changes and/or missed flights, unused meals, missed sightseeing tours, unused entrance fees, and accommodations. Airline flight cancellations and delays for any reason are not the responsibility of interNATionalcaty. Submit your claim directly to the airline. interNATionalcaty does not guarantee airline response. Complaints regarding a hotel’s standards or amenities should be addressed directly with the hotel’s management.

Refunds are not normally considered by hotels if they were not given an opportunity to address those complaints locally. Processing of claims will take up to eight weeks from the date interNATionalcaty receives relevant documents. Refunds are processed to the original payment method.  interNATionalcaty Travel is not obliged to guarantee promises (written or verbal) made by local hotel staff, tour guides, or any other persons not under direct employ of InterNATionalcaty.

PASSENGER AGREEMENT: All passengers are required to complete a Passenger Agreement prior to travel and, by so doing, formally accept interNATionalcaty’s Terms & Conditions, Release from Liability, Assumption of Risk and Binding Arbitration Agreement. Passengers booking online will be required to complete the Passenger Agreement at the time of booking. Passenger Agreement which will be delivered via email shortly after the time of booking. Customers who are unable to receive and complete their Passenger Agreement via email may request the Agreement be provided via fax or mail. Travel documents will not be released without a completed Passenger Agreement. interNATionalcaty reserves the right to cancel bookings and return deposits without a completed Passenger Agreement.

RELEASE FROM LIABILITY: interNATionalcaty LLC., its shareholders, directors, officers, employees and affiliates, (collectively “interNATionalcaty”) does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors. Independent contractors may utilize the interNATionalcaty logo on signage or uniforms solely for identification purposes which does not signify interNATionalcaty ownership, management or control. As a result, InterNATionalcaty is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third-party. Without limitation, interNATionalcaty is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, diseases and dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics or the threat thereof or for any other cause beyond the direct control of interNATionalcaty. In addition, I release interNATionalcaty from its own negligence and assume all risk thereof.

ASSUMPTION OF RISK: I am aware that travel such as that I am undertaking involves hazardous activities, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of interNATionalcaty, or other persons and companies known or unknown, or of willful or criminal conduct of third parties. I am aware that weather conditions may be severe, adverse and/or unpleasant. I am also aware that medical services or facilities may not be readily available or accessible during some or all of the time during which I am participating on the trip. In order to partake of the enjoyment and excitement of this trip I am willing to accept the risks and uncertainty involved as being an integral part of my adventure. I hereby accept and assume full responsibility for any and all risks of illness, injury or death and of the negligence of interNATionalcaty and agree to hold harmless and release interNATionalcaty from claims of third-party negligence. I understand the physical requirements of the activity in which I will be participating, and I currently have no known physical, medical or mental condition which would impair my ability to participate in this tour or my safety in this activity, and I am willing to assume all risks that may be created, directly or indirectly, by any such condition.

BINDING ARBITRATION: I agree that any dispute concerning, relating or referring to this Agreement, the brochure or any other literature concerning my trip, or the trip itself, shall be resolved exclusively by binding arbitration pursuant to the Federal Arbitration Act, 9 U.S.C. §§1-16, pursuant to the Comprehensive Arbitration Rules & Procedures of the Judicial Arbitration and Mediation Services, Inc. (JAMS). Such proceedings will be governed by substantive (but not procedural) Florida law and will take place in Ft Lauderdale, FL. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable. By agreeing to these terms and conditions, you (and we) are waiving our right to a trial by jury.

VOLUNTARY PARTICIPATION: I acknowledge that I have voluntarily applied to participate on the trip designated on this application (or a trip which I may change to) and that I have read the description of the trip as it appears in the current interNATionalcaty catalog and supplements or brochures or website relating to the trip, together with all information contained in this application. I am voluntarily participating in this trip with knowledge of the hazards involved.

KNOWING AND VOLUNTARY EXECUTION: I have carefully read these Terms and Conditions and the booking information sections of this document, and fully understand its contents. I am aware that this is a release of liability and a contract between myself and interNATionalcaty and agree of my own free will. By checking the Passenger Agreement box, I agree to these Travel Terms & Conditions and interNATionalcaty ‘s Release from Liability, Assumption of Risk and Binding Arbitration Clause for myself, each member of my traveling party and any minor children accompanying me.